MSP Support Engineer 

valeriia teslya

Published: 19 Jan, 2024

We are seeking an MSP Support Engineer to work with our client’s team. 
Our client provides businesses with relentlessly effective IT services and solutions so our customers can focus on their business and leave the technology to us. They are working with IT services with scheduled maintenance & real-time monitoring, modern cloud-based VoIP phone systems, compliance & advanced cybersecurity, etc. They are constantly learning & innovating to bring you the latest & best technology & cybersecurity solutions with the belief in technology that does its work so that you can focus on what you do best. 
If you like challenges, if you are curious, proactive and have good interpersonal skills, you like to exchange and share your knowledge in a collaborative and positive atmosphere, join our team! 

Experience / Skills:

  • 3+ years of advanced IT support (MSP) experience 
  • Proficient in PowerShell/Scripting 
  • Advanced knowledge in Server, Firewall and Networking 
  • Knowledge in Cloud Technologies like O365, Azure, Exchange, SharePoint &Intune 
  • Great communication skills 
  • Being organized & consistent, process-driven team player 
  • Upper-intermediate and higher English level

Responsibilities:

  • Troubleshooting complicated technical issues 
  • Research & exploring new technologies 
  • Ability to communicate effectively across different individuals, departments, and external parties  
  • Ability to properly document service call notes, create and maintain checklists etc. and create diagrams 
  • Ability to work under stress & deadline pressure 

We offer:  

  • Flexible working schedule, fully remote work opportunities 
  • Direct cooperation with the customer 
  • Competitive salary with regular review 
  • Vacation (up to 20 working days) 
  • Paid sick leave (10 working days) 
  • Great working environment and team spirit. 
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